What should I do if a Mercari seller won’t respond?

This happened to me when I bought a pair of shoes, and the seller just ghosted. I called mercari phone number, and their support team stepped in. They gave the seller a deadline to respond, and when they didn’t, I got a full refund. It’s good to know Mercari has your back, but don’t wait too long to contact them if you run into issues.

Thank you for the time you dedicated to explaining, it was very valuable.