I’ve been using Spectrum for a while, but my recent bill included some unexpected charges I don’t recognize. When I called customer service, the explanation wasn’t very clear, and the charges remain unresolved. Has anyone else had similar issues with Spectrum? What’s the most effective way to address this?

Recently, I switched to spectrum for my internet service, but it hasn’t been smooth sailing. My connection frequently drops, and customer service has been less than helpful in resolving the issue. The whole experience has made me reconsider my choice of provider.